Here is a checklist to help diagnose why no data is appearing on your Dashboard

1. Confirm that the FireHUD Band is on.

When a Band is on, you will see two rapidly blinking green LEDs on the bottom of the device. If a Band does not appear to be on, then it is likely out of battery and needs to be charged on one of the provided wireless charging pads. Once placed on the charging pad, you should see a blue LED on the front of the Band.

 

2. Confirm that the Band is assigned to a user on the Organization Page.

Confirm that the Band is assigned to a user by clicking on the button labeled "Organization" at the top of the application's web page. Then navigate to the tab labeled "Users". If the Band ID is already assigned, then you will see that Band ID listed in the "Band ID" column next to the name of a user. In the column labeled "BandID", press the + button and select the Band ID of the physical device.

Note: The Band ID is stickered on to each Band.

 

3. Confirm that the Band is within range of a gateway.

If a Band is in range of a gateway, then you will see a green or yellow LED blinking on the front of the Band about once every 10 seconds. If that is not the case, then the Band is not in range of a gateway or the gateway is not setup properly.

 

4. Confirm that the gateway is setup properly.

If the gateway is setup properly, it will have two antennas attached to its back. The round antenna should be screwed in to the port labeled "RF". The flat paddle antenna should be screwed in to the port labeled "Cell". Additionally, the power cable should be plugged and screwed in to the power port. If your gateway came with a GPS antenna (cube-shaped), it should be screwed into the port labeled "GPS". If the gateway is on and functional, there should be blinking LEDs on the front of the gateway.

 

5. Confirm that the gateway is fully booted.

If the gateway was just powered on, it will need at least 2 minutes to boot and find a cell signal or connect to the internet via ethernet cable.

 

If the above steps do not help diagnose the issue, please contact FireHUD via the chat on this page, or via phone at +1 (678) 506-2998.